Tag: purpose

  • People First, Profits Second: What I’ve Learned About Relationships and Sales

    For a good portion of my career, I treated business and personal relationships like two separate worlds.

    Work was work. Personal was personal.

    The reality is that those lines blur fast. Especially in sales. Especially when you’re working with people over long periods of time. Especially when money, pressure, and pride get involved.

    So let me lay it out simply:
    Sales is relationships.

    Selling With a Heartbeat

    In any sales process, you’re working with a real person, someone with a family, a career, a past, and a future. Sometimes you’ve known them in other roles. Sometimes you’ve never met. But if you want to earn their trust, it starts by showing up as a person, not just a pitch.

    Yes, I have goals.
    Yes, I represent a company.
    Yes, I want to close the deal.

    But if I lead with that, I lose the thing that matters most: connection.


    When the Deal Doesn’t Happen

    Here’s a hard truth: some deals aren’t meant to happen.

    Maybe the budget isn’t there.
    Maybe your solution isn’t the right fit.
    Maybe they just don’t want to move forward.

    That doesn’t mean the relationship failed.
    That doesn’t mean you lost.
    That doesn’t mean they’re not worth keeping in your world.

    One of the biggest mistakes I made early in my career was burning bridges if I couldn’t cross them immediately. It’s a short-sighted move. Because in business, as in life, people circle back.

    If you can maintain the relationship after the deal falls through, you’re doing it right.


    Emotional Triggers and Financial Stress

    Let’s talk about the pressure. The “I need this deal to pay my mortgage” kind of pressure. I’ve been there. When I was in that mode, I sold from fear. I made bad decisions. I acted selfishly. I damaged relationships that could’ve lasted.

    The irony is, the more desperate I was, the less people wanted to buy from me.

    Only when I got my personal finances under control, and stopped tying every lead to my survival, could I finally show up as a helpful partner, not a hungry salesperson.


    The Long Game

    Some relationships take months. Others take years. If you play the long game, if you show up honestly, consistently, and with curiosity, things tend to unfold.

    Even when you’re not “selling,” you’re building trust. Trust turns into deals. Or referrals. Or friendships. And sometimes, all three.

    Here’s my current compass:

    • Be honest. Even if it costs you a deal.
    • Be curious. Even when there’s nothing immediate to gain.
    • Be kind. Even if they pick a competitor.
    • Be patient. You don’t need to win every time.

    My Mantra

    Whenever I’m feeling anxious or out of alignment in a business relationship, I come back to a simple mantra:

    I’m enough.
    I deserve to be in the room, flaws and all.

    I have much to contribute.
    My experience and ideas matter–and can help others.

    I have much to learn.
    Every person I meet knows something I don’t.

    That last part has saved me more times than I can count. Especially when I feel like I need to prove myself.


    Final Thought: Relationships Over Revenue

    Agency owners, freelancers, consultants, we all live in the balance between relationships and revenue.

    You’re going to mess up sometimes. You’ll take things personally. You’ll push too hard or ghost someone who didn’t “convert.” I’ve done it. We all have.

    But with time, and a little humility, you can build a career where your integrity is the value prop.

    Because in the end, we don’t do business with businesses.

    We do business with people.

    And if you take care of the relationship, the sales will follow.

  • May 2025 Durango WordPress Meetup Recap

    May 2025 Durango WordPress Meetup Recap

    A casual lunch with meaningful conversations and new faces

    The May edition of the Durango WordPress Meetup was a small but memorable gathering over lunch at Esoterra Cidery in downtown Durango. We were excited to welcome two new guests, Taylor and Kim, alongside returning attendee Jasper, for a relaxed yet insightful conversation about building and maintaining websites.

    Real Conversations for Real Website Challenges

    As always, the discussion was wide-ranging and practical. We touched on:

    • WooCommerce tips and quirks
    • The pros and cons of page builders
    • Reliable web hosting choices
    • Hiring and communicating with developers
    • Driving meaningful traffic to your site

    One particularly helpful moment came when we dug into a real-world issue involving unclear pricing from a developer. Together, we helped interpret what was going on and offered actionable suggestions—a great reminder of how valuable a local support network can be.

    Building Connections in Our Own Backyard

    Beyond the web talk, this meetup delivered something even more important: connection. Meeting new neighbors who are working on similar projects—whether personal blogs, small businesses, or client sites—is what makes this group special. There’s something uniquely energizing about gathering with others who “get it.”

    Join Us Next Month

    We’ll be back again for lunch on Wednesday, June 18 at Esoterra Cidery. We’ll kick things off with a short discussion on how to use ChatGPT and other large language models as your assistant for managing WordPress websites—from content planning to plugin explanations and even customer support responses.

    💡 Lunch is on us, courtesy of Kinsta.

    Bring a topic, bring a friend, or just bring your curiosity.

    Click here to RSVP please.

  • Welcome to Roger Williams Media

    Why I’m writing, what you’ll find here, and what “The Hard Easy” means to me

    I’ve spent most of my life surrounded by media. Books, magazines, TV, arcades, music, the web—I’ve consumed and created across nearly every format. And over time, I’ve come to see media not just as entertainment or information, but as a mirror. A mirror of who we are, what we want, and where we’re going.

    This blog is my place to explore that—personally and professionally.

    Roger Williams Media is part archive, part notebook, part digital campfire. I’ll be writing about:

    • The tools and platforms that shape how we work
    • WordPress, open-source, and the tech community I’m proud to be part of
    • Communication, content, and the ethics of digital marketing
    • Leadership, career shifts, and choosing your own path
    • My personal journey with things like health, training my dog, and walking trail half-marathons in the desert
    • And bigger themes like media addiction, clarity, purpose, and building a meaningful life in a noisy world

    Underneath it all is a simple idea I call The Hard Easy.

    It’s the philosophy that guides how I live and work:

    If you do the hard thing now, life often gets easier later. If you avoid it, things usually get harder.

    It shows up everywhere—from building websites to building habits. From answering that one awkward email to launching the project you’ve been avoiding for months.

    I believe in making things, in helping others, and in sharing what I’ve learned—even when I’m still figuring it out.

    So whether you’re here for a practical tip, a perspective shift, or just to see what I’ve been thinking about lately, I’m glad you stopped by.

    Let’s see where this goes.

    —Roger