Yelp announced today that they will be adding a feature to all claimed business Yelp pages which allows customers to contact a business directly through Yelp. Personally I feel that this adds another layer for a customer to contact the business. I am sure people will use it but am concerned that small businesses will have to keep their eye on yet another communication layer.
If you are a business owner this means you need to keep an eye out for Yelp notification emails as they may be potential clients:
While some customers prefer to pick up the phone, others would much rather communicate via a keyboard, so this feature adds one more way to reach out to businesses, while giving business owners another opportunity to close the loop and receive even more leads. Biz owners will receive an email when they get a message from a consumer and can reply directly from that email without even having to log into their business owner’s account. When people click on the “message the business owner” button for a particular business, they’ll be shown the average response time to help them understand when, on average, they might get a response.
The average response time feature is interesting but it seems like just posting a business’s email address would be more helpful for the customer.
The good news is that you can opt out of this feature if you want to. I am interested in seeing how it works out. Yelp Press Release on Message the Business Feature
WordPress is the best thing to happen to the web since the web really. If you are a lawyer or work with documents that have nested lists that use numbers and letters you might be frustrated that ordered lists only show numbers. The good news is that WordPress has built in some CSS extras that you can tap into quickly and easily.
Styling Ordered Lists with Letters in WordPress
The first step you have to take if you want to make a list with numbers in WordPress is to change to the Text Editor in the Page or Post you are working on. While the visual editor is great and getting better all the time it cannot take advantage of this feature. Prepare to step into HTML!
Building an Ordered list by Default
To create an ordered lists you use the <ol></ol> tag and then within that use the <li></li> tag for each item that needs to be listed.
Clio the law firm practice management software that I recommend recently released a Google Chrome Extension. This addition to the Google Chrome browser allows you to stay in your Google Email window while creating a timed session or task in Clio without having to leave the email! This is a very cool enhancement to your productivity and I recommend installing it right away.
Here is a short video showing you how to install and use the Clio Chrome Extension:
Last week there was a significant announcement that a core feature of Internet security was vulnerable to being compromised. The feature is known as OpenSSL and the name of the vulnerability is known as Heartbleed. You can read more about it here.
Unfortnately this affected Clio a Law Firm Practice Management service that I have talked about many times. The good news is that they have fixed the vulnerability and the even better news is that they announced it to everyone on the Clio blog.
I made a quick video explaining the vulnerability and how Clio fixed it and their recommendation that you update your Clio Password just to be on the safe side of things.
In a perfect world there would never be situations like this but in the real world things happen. The most reassuring thing for me as a Clio Consultant and for my clients is that Clio resolved the issue quickly and made a public announcement about it.
Big news in the law practice management software realm today as Clio announces it has closed a Series C funding with Bessemer Venture Partners for $20 Million. This will be used to expand their features and hire talent to make things happen. I have been working as a Clio Certified Consultant for almost a year now and have been very impressed with the system. I made a quick video talking about the announcement and my first interaction with the Co-Founder Rian Gavreau:
It will be very interesting to see what happens next as Clio spends some of this cash!
Disclosure – I am a Clio Certified Consultant. If you are interested in trying Clio out they offer a Free 30 day trial, click here to check it out.